Refund policy
Returns & Exchanges
We guarantee your satisfaction. If you’re not happy with your purchase, you can exchange it for an item of equal value or receive a refund within 15 days of delivery.
Eligibility
Shoes must be unworn, in their original condition and in their original box. Please try them on indoors, on a clean surface only: shoes with marked or worn suede soles cannot be accepted. Proof of purchase (your order number) is required. Damaged items cannot be exchanged or refunded.
How to start a return or exchange
Email us at info@salsastyle.ca with your order number. Returns sent without prior approval will not be accepted. Once your request is approved, you can choose one of two options (Canada only for option 2):
- Ship it yourself: send your parcel with the carrier of your choice to: 456, Maisonneuve Street, Sainte-Julie, Qc, Canada. We recommend a tracked service, as we cannot be responsible for parcels lost in transit.
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Use our return label (Canada only): we can provide a return label at our preferential rate.
- For a refund: the cost of the label is deducted from your refund.
- For an exchange: we’ll send you an invoice for the label (typically $15 to $20, and up to about $25 for some remote regions such as parts of British Columbia). Once it’s paid, we ship your new pair.
Shipping costs
Return shipping is at the customer’s expense, whichever option you choose. Original shipping charges are non-refundable. For exchanges, we cover the shipping of your new pair.
Returns from the United States
US customers must ship their return themselves (return labels are not available outside Canada). To avoid customs charges, the parcel must be declared as a Canadian product and clearly marked as a return shipment. We are not responsible for customs, duties or import fees, and they are not refundable. If customs fees are charged to us on your return, the amount will be deducted from your refund.
Restocking fee
A restocking fee of up to 3% may apply to large multi-pair orders where most of the order is returned, to cover our return and import costs. This fee is waived on the vast majority of returns.
Refunds
Once we receive and inspect your return, we’ll let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days (your bank or credit card company may need extra time to post it). If more than 15 business days have passed since approval, contact us at info@salsastyle.ca.
Damaged, defective or wrong item
Please inspect your order when it arrives and contact us immediately so we can make it right.
Non-returnable items
Liquidation items (final sale), accessories and used products.
Shipping
Delivery takes 2 to 10 business days in Canada and 5 to 15 business days in the United States. Free shipping on Canadian orders over $200 (regular-price items only). Customs and import fees may apply to orders outside of Canada and are not refunded.